Cancellation and Refund Policy

Cancellation Policy

Jamna Herbal Research Ltd believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. jamnaherbal.com (“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.

Cancellation before shipment

If the order or the product that you want has not yet been shipped, you can write to our customer support on jamna151@gmail.com or call us on 0755-4271431 (Monday to Sunday), 11 AM to 6 PM for cancelling your order.

In such cases, the order will be cancelled and the money will be refunded to you within 2 - 5 days, after the cancellation request is processed.

Please note that once your order has been dispatched from our warehouse, your order cannot be cancelled.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.

For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days. It may take an additional 2-3 days for the amount to reflect in your account.

What if I have used discount vouchers and now I want to cancel the order?

Discount vouchers are meant for one-time use only and shall be treated as used even if you have cancelled the order. 

How should I proceed if I have received a damaged or wrong product in my order?

Jamna Herbal Research Ltd takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with leading logistic providers in India to ensure that the products that you have ordered reach you in the best of conditions. Our shipments go through vigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or return and refund.

If you have received an item in a damaged or have been sent a wrong product, you can follow a few simple steps to initiate your return/ refund within a period of 3 days from the date of receiving the delivery of your order. The steps are as follows:

Step 1: Contact our Customer Support team via email (jamna151@gmail.com) within 3 days of receiving the delivery of your order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email images or a video of the product and the invoice for our reference. In the images/ video shared on email, the product’s batch details should be clearly visible without which we would be unable to process your request. Please note that:
(a)   If you claim the product is leaking or if the product is damaged during the delivery process, please send us images or a video recording the leakage/ damage caused, please provide us with clear images or video of the leakage/ damaged product along with clear images or video of the spillage (if any) on the inner and outer packaging.

(b)  In case your claim is that the seal of the product has been tampered, then please provide us with images to show that the product’s seal has been tampered with.

(c)   In case you received a wrong product, which was never ordered for, please provide us with clear images of the wrong product delivered along with the product’s batch details.

Step 3: We will pick up the products within 4 – 7 days of receiving your request. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Once all the details are received, it would take our Customer Services team 3 days to revert on your complaint/ query/ issue. In case an exchange is approved for your complaint, you shall be informed of the same with an authorization number and we will arrange a reverse pickup of the product. In the case of a product refund, once your request is approved, the refund will reflect in your account within 2 – 5 days and you will be sent an email confirming the same.

Please do note that if it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount. 

Do I have to return the free gift when I return a product that it came with?

Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels and barcodes intact.

Refund Policy

Refunds are only possible in the following cases:

(a)   Cancellation of an order before being shipped; and

(b)  Cases where:

Customer refused to collect the delivery;
Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
The delivery address was wrong/ unreachable.
For scenario (b), we will process the refund after receipt of the product from our logistic provider.

All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of Cancellation and the refund will reflect in the next statement. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days from the date of Cancellation.

Contact Information

In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to jamna151@gmail.com so as to allow us to look into the issue and address the same on a case-by-case basis.